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34 lines
1.7 KiB
34 lines
1.7 KiB
5 years ago
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---
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sidebar_navigation:
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title: Support
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priority: 981
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description: OpenProject Enterprise on-premises support.
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robots: index, follow
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keywords: enterprise edition support, ticket
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---
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# Enterprise on-premises edition support
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If you have the OpenProject Enterprise on-premises edition you are eligible to get reliable, high-touch support from senior support engineers with expert knowledge about running OpenProject in business-critical environments.
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Our support engineers are highly-trained to diagnose and resolve issues in your environment. We find solutions for the most complex technical challenges you might be faced with.
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- Guaranteed availability and resolution time based on SLA
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- Priority development and escalation
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- Dedicated senior support team
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- Consulting and training for proactive issue prevention (there may be extra fees applicable)
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## How to receive support
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Please write us an email to support@openproject.com to get help with your OpenProject Enterprise on-premises edition. Include a detailed description as well as screen-shots, where necessary.
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## Support ticket (only for Premier Support and Corporate Support)
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You can create a support ticket on our community platform. Please contact us for details. You first need to register on the OpenProject Community edition to create a support ticket.
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## Contact us
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If you have more questions, please [contact us](https://www.openproject.org/contact-us/).
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## Resources for Community Edition users
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As the Community Edition does not include support please use the [forums](https://community.openproject.com/projects/openproject/forums) to get help from other users. There are also some videos on the [OpenProject YouTube channel](https://www.youtube.com/c/OpenProjectCommunity) that might be helpful.
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