openproject/docs/enterprise-edition-guide/support/README.md

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  title: Support
  priority: 981
description: OpenProject Enterprise Edition support.
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keywords: enterprise edition support
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# Enterprise on-premises edition support

If you have the OpenProject Enterprise on-premises edition you are eligible to get reliable, high-touch support from senior support engineers with expert knowledge about running OpenProject in business-critical environments.

Our support engineers are highly-trained to diagnose and resolve  issues in your environment. We find solutions for the most complex technical challenges you might be faced with.

- Guaranteed availability and resolution time based on SLA
- Priority development and escalation
- Dedicated senior support team
- Consulting and training for proactive issue prevention

## Support ticket

You can create a support ticket on https://community.openproject.com/projects/openproject/. You first need to register on the OpenProject Community edition to create a support ticket.

## E-mail support

Please write us an email to support@openproject.com to get help with your OpenProject Enterprise on-premises edition.

## Contact us

If you have more questions, please [contact us](https://www.openproject.org/contact-us/).