openproject/docs/enterprise-guide/enterprise-cloud-guide/enterprise-cloud-faq

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[{title Enterprise cloud FAQ} {priority 1}]	Frequently asked questions regarding Enterprise cloud	index, follow	Enterprise cloud FAQ, Cloud Edition, hosted by OpenProject

Frequently asked questions (FAQ) for Enterprise cloud

How can I test the Enterprise cloud version?

Simply create a 14 days free trial on: start.openproject.com. Enter your organization name in small letters, without spaces (e.g. openproject) and press the blue Start Free Trial button.

How can I book additional users for the Enterprise cloud?

You can do this in your OpenProject instance in the administration. The number of users can be increased in steps of 5. Find out here how to change the number of users in your system administration. A reduction in the number of users takes effect at the beginning of the next subscription period.

How can I change my payment details (e.g. new credit card)?

Please have a look at this instruction for the Cloud edition to change your payment details.

Does OpenProject comply with GDPR?

Yes. The protection of personal data is for OpenProject more than just a legal requirement. We are highly committed to data security and privacy. We are a company based in Berlin, the European Union, and the awareness and importance for data security and privacy actions have always been a major topic for us. OpenProject complies with GDPR and we handle our customer’s data with care. Get more detailed information here.

Is the Enterprise cloud certified?

The data center (AWS) we use for Enterprise Cloud Edition is ISO27001 certified.

For more information please visit the information regarding security measures on our website.

Does OpenProject employ sub-processors for the OpenProject Cloud Edition from outside the EU?

A list of all sub-processors used in the OpenProject Enterprise Cloud can be found here.

Please note: For the OpenProject Enterprise Cloud we currently have two SaaS infrastructures:

OpenProject.com

This infrastructure is hosted at AWS in Dublin. For sending transactional emails we use the service Postmark which is based in the US.

OpenProject.eu (beta)

Starting from April 2022, we will also offer hosting of the OpenProject Enterprise cloud in our new SaaS infrastructure OpenProject.eu. In this new environment there is no transfer to sub-processors outside the EU. If you want to join the beta program please contact privacy@openproject.com (GPG Key: BDCFE01EDE84EA199AE172CE7D669C6D47533958).

Migration after the beta phase in April 2022

After the end of the beta phase we plan to migrate all customers to the new infrastructure OpenProject.eu. Before this migration we (Processor) notified in March 2022 all clients (Controller) about the new sub-processors by email. After the expiry of the objection period of two weeks, the modification shall be deemed approved within the meaning of Article 28 (2) GDPR. If the the Controller objects by email to privacy@openproject.com within two weeks we will not migrate their data. For more information please have a look at § 8 "Sub-processors in your DPA.

Can I get a custom domain name instead of example.openproject.com?

Yes, you can create your custom domain name. For this service we charge €100 once-off. Please add it in your booking process (will soon be available) or contact us via email (support@openproject.com).

Can I import my OpenProject community instance into my Enterprise cloud environment?

Yes, we provide an upload possibility of your data to move from a Community Edition installation to the Enterprise cloud edition. To import your community instance into our cloud environment, please send us the following files:

1. The database SQL dump of your local installation
2. The attachments of your local installation

For a package-based installation, you can create both as root user on your environment as follows: openproject run backup This creates the attachment and PostgreSQL-dump or MySQL-dump under /var/db/openproject/backup. If you are still running OpenProject under MySQL, your dump will be converted to PostgreSQL before importing, we will do this for you. More information about the backup tool can be found here. Please upload these documents as an attachment to a work package within your new OpenProject Enterprise cloud environment and send us the link to this work package via email.

How can I export the documents loaded on OpenProject?

Currently, there is unfortunately no option to export all the documents in OpenProject at once. We could manually export the entire database (including the attachments) for you. Due to the manual effort, we would however need to charge a service fee for this. Please contact sales@openproject.com.

Is it possible to access the PostgreSQL tables (read-only) on a hosted OpenProject instance via ODBC or another protocol (e.g. to extract data for PowerBI)?

Access to the database (including the PostgreSQL tables) is restricted for the Enterprise cloud edition due to technical and security reasons. Instead, you can use the OpenProject API to both read and write data (where supported). If you require direct database access, you may want to take a look at the OpenProject Enterprise on-premises edition which you can run on your own server.

Can I use LDAP authentication in my Enterprise cloud environment?

You can use LDAP authentication in your cloud environment. However, usually LDAP servers will not be exposed to the internet, which they have to be for this to work. Whitelisting IPs is no option since the OpenProject servers' IPs are not permanent and can change without notice. Moreover we do not have a mechanism to list all IP addresses currently in use.

If you really did want to do it still you would have to whitelist any IP included in the IP ranges published by AWS for the eu-west-1 region. This is not recommended, though.