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## Frequently asked questions - FAQ
### How can I increase the number of users in OpenProject?
Please note that the minimum number of users is 5. You can then increase the number of users in steps of 5. Just write an email to [sales@openproject.com](mailto:sales@openproject.com)
### Is it possible to change the number of users in OpenProject?
You can always increase the number of users. The number of users can be increased in steps of 5 (e.g. you could start with 5 users and then increase the number of users to 10 users). You can purchase the Enterprise Edition from https://www.openproject.org/enterprise-edition/. Simply click on the button "Book now" and follow the steps. A reduction in the number of users would take effect after the current service period.
### **What are the OpenProject system requirements?**
### What are the OpenProject system requirements?
OpenProject can be installed in two different ways: the packaged installation of OpenProject is the recommended way to install and maintain OpenProject using DEB or RPM packages. System requirements need one of the following Linux distributions: [Ubuntu 18.04 Bionic Beaver](https://docs.openproject.org/installation-and-operations/installation/packaged/#ubuntu-1804)[Ubuntu 16.04 Xenial Xerus](https://docs.openproject.org/installation-and-operations/installation/packaged/#ubuntu-1604)[Debian 10 Buster](https://docs.openproject.org/installation-and-operations/installation/packaged/#debian-10)[Debian 9 Stretch](https://docs.openproject.org/installation-and-operations/installation/packaged/#debian-9)[CentOS/RHEL 8.x](https://docs.openproject.org/installation-and-operations/installation/packaged/#el-8)[CentOS/RHEL 7.x](https://docs.openproject.org/installation-and-operations/installation/packaged/#el-7)[Suse Linux Enterprise Server 12](https://docs.openproject.org/installation-and-operations/installation/packaged/#sles-12)OpenProject also provides a Docker image for the Community Edition that you can very easily install and upgrade on your servers. The detailed system requirements are available here: https://www.openproject.org/system-requirements/.
### **Can I run OpenProject on Windows?**
At the moment this is not possible This article explains in detail the system requirements: https://docs.openproject.org/installation-and-operations/system-requirements/
### **Can I run OpenProject as a single user?
Our minimum plan is five users. Our pricing scheme covers three subscription options: Community ($0), Cloud (€4.95/member/month or approximately $5.60/member/month), and Enterprise (€5.95/member/month or approximately $6.73/member/month). We recommend to start with the community version free of charge if the 5 user minimum is an issue.https://www.openproject.org/download-and-installation/
### Do you have a reseller program for OpenProject?
We provide a reseller program exclusively for the OpenProject Enterprise Edition (currently not cloud) and offer a 25% discount on the regular prices as a part of this. Once you purchased the first Enterprise Edition license for a client, you receive an Enterprise Edition license for 25 users free of charge (for internal use).https://www.openproject.org/reseller-program/Please let us know once you have a particular customer request that we can send you a quote for.
### When does my OpenProject contract end?
The user may terminate the contract at any time, which will apply by the end of the subscription period (including last day). In case of credit card payment the subscription period is one month or one year; in case of payment via invoice the subscription period is one year. The agreed subscription period will be extended automatically if the contract was not terminated on time. (https://www.openproject.org/terms-of-service/)
### What shall I do when I run into payment issues with OpenProject?
In case you use the bank transfer payment method please indicate the invoice number. You can find this information in the corresponding invoice (OP…). Otherwise the automatic banking system can not detect your payment. Please do not hesitate to contact accounting@openproject.com if you have any further questions.
### Does OpenProject provide resource management?
Please note that OpenProject currently does not yet support resource management. However, this is scheduled as our main topic for 2020. You can check out our roadmap here: https://community.openproject.com/projects/openproject/work_packages?query_id=1993
### Is it possible to use multiple languages in OpenProject?
Yes, it is possible to use OpenProject in multiple languages. We support English, German, French and a number of additional languages. Each user can select their own preferred language by signing into OpenProject, clicking on the user avatar on the upper right side and selecting "My account" from the dropdown menu.You can then select "Settings" from the side menu on the left side and change the language.[ https://docs.openproject.org/getting-started/my-account/#change-your-language](https://docs.openproject.org/getting-started/my-account/#change-your-language) Is there an OpenProject app?There is no native app for OpenProject, but OpenProject is responsive - so it is displayed well on smaller displays.
### Do you have a step-by-step guide to installing OpenProject Enterprise under Active Directory?
We have a guide on how to use OpenProject with your Active Directory: https://www.openproject.org/help/administration/manage-ldap-authentication/.In addition, with the Enterprise Edition it is also possible to link LDAP groups with groups in OpenProject: https://www.openproject.org/help/administration/manage-ldap-authentication/synchronize-ldap-groups/.
### Is OpenProject free of charge?
We offer three different versions of OpenProject. The (on-premise) OpenProject Community Edition is completely free. You can create a trial environment for the OpenProject Cloud Edition (which offers a 14 day trial). You can get an overview of the different OpenProject editions here:[ https://www.openproject.org/pricing/](https://www.openproject.org/pricing/). If you prefer to use the free OpenProject Community Edition, you can follow these installation instructions (note that you need a Linux server to install the Community Edition): https://www.openproject.org/download-and-installation/. It is always possible to upgrade to the cloud and enterprise edition – check out the premium features here: https://www.openproject.org/enterprise-edition/
### How do I get access to the OpenProject premium features?
We offer the premium functions of OpenProject (incl. boards) for two different OpenProject variants:- For the OpenProject Cloud Edition (hosted by us),- For the self-hosted (on-premise) OpenProject Enterprise EditionIf you want to run OpenProject on your own server the OpenProject Enterprise Edition is the right option.Have you already installed the OpenProject Community Edition (https://www.openproject.org/download-and-installation/ )? If yes, you can request a trial license for the OpenProject Enterprise Edition (via https://www.openproject.org/de/enterprise-edition/ by clicking on the button "Free trial license") and test the Enterprise Edition for 14 days.
### Do you have OpenProject guest accounts?
Currently, all users working in the OpenProject Enterprise Edition need a license in order to access OpenProject. Regarding payments we only count the active (not blocked) users.
### Can I import MS Project files into** **OpenProject****?
You can indirectly import MS Project files into OpenProject using MS Excel. We offer a free Excel synchronization template which you can use to import data from Excel into OpenProject. Further instructions can be found here: https://www.openproject.org/de/synchronize-excel-openproject/.
### How can we download** **the documentation loaded on OpenProject?**
Currently, there is unfortunately no option to export all the documents in OpenProject. We could manually export the entire database (including the attachments) for you. Due to the manual effort, we would however need to charge a service fee for this. Please contact [sales@openproject.com](mailto:sales@openproject.com)
### Is there an OpenProject app?
There is no native app for OpenProject, but OpenProject is responsive - so it is displayed well on smaller displays.
RBernsen
4 years ago
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