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62 lines
4.2 KiB
62 lines
4.2 KiB
---
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sidebar_navigation:
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title: Incoming & Outgoing
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priority: 760
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description: incoming and outgoing notification settings in OpenProject.
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robots: index, follow
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keywords: incoming and outgoing notifications
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---
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# Incoming & outgoing
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Configure **incoming & outgoing settings** in OpenProject, i.e. email notifications and incoming email configuration.
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Navigate to *Administration* -> *Incoming & Outgoing*.
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| Topic | Content |
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| ------------------------------------------------------------ | ---------------------------------------------------------- |
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| [Incoming & outgoing settings](#incoming--outgoing-settings) | How to configure the global incoming and outgoing settings |
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| [Email notifications](#email-notifications-settings) | How to configure outgoing email notifications? |
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| [Incoming emails](#incoming-emails-settings) | How to configure settings for inbound emails? |
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## Incoming & outgoing settings
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To change the global settings for incoming and outgoing messages, navigate to *Administration* -> *Incoming & Outgoing*.
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1. **User actions aggregated within xx minutes**. This specifies a time interval in which all notifications regarding a specific user's actions are bundled into one single notification. Individual actions of a user (e.g. updating a work package twice) are aggregated into a single action if their age difference is less than the specified timespan. They will be displayed as a single action within the application. This will also delay notifications by the same amount of time reducing the number of emails being sent.
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2. **Notification retention period xx days.** This specifies a time interval for which notifications are retained in OpenProject system. Here you can set the number of days notification events for users (the source for in-app notifications) will be kept in the system. Any events older than this time will be deleted.
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## Email notifications settings
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To adapt email notification settings, go to *Administration* -> *Incoming & Outgoing* -> *Email notifications*.
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1. **Emission email address**. This email address will be shown as the sender for the email notifications sent by OpenProject (for example, when a work package is changed).
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2. Activate **blind carbon copy recipients** (bcc).
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3. Define if the email should be formatted in **plain text** (no HTML).
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The frequency of sending e-mails per work package can be set in [this way](../system-settings/display-settings/#time-and-date-formatting-aggregation-of-changes-in-activity).
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### Configure email header and email footer
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Configure your notification email header and footer which will be sent out for email notifications from the system.
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1. **Formulate header and/or footer** for the email notifications. These are used for all the email notifications from OpenProject (e.g. when creating a work package).
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2. **Choose a language** for which the email header and footer will apply.
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3. **Send a test email**. Please note: This test email does *not* test the notifications for work package changes etc. Find out more in [this FAQ](../../installation-and-operations/installation-faq#i-dont-receive-emails-test-email-works-fine-but-not-the-one-for-work-package-updates).
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4. Do not forget to **save** your changes.
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## Incoming emails settings
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To adapt incoming email settings, go to *Administration* -> *Incoming & Outgoing* -> *Incoming emails*. Here you can configure the following options.
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1. **Define after which lines an email should be truncated**. This setting allows shortening email after the entered lines.
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2. Specify a **regular expression** to truncate emails.
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3. **Ignore mail attachment** of the specified names in this list.
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4. Do not forget to **save** the changes.
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**To set up incoming email**, please visit our [Operations guide](../../installation-and-operations/configuration/incoming-emails).
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**To configure individual email reminders**, please visit our [User guide](../../getting-started/my-account/#email-reminders). |