openproject/docs/enterprise-guide/enterprise-on-premises-guide/support/README.md

---
sidebar_navigation:
  title: Support
  priority: 981
description: OpenProject Enterprise on-premises support.
robots: index, follow
keywords: enterprise edition support, ticket
---
# Enterprise on-premises edition support

If you have the OpenProject Enterprise on-premises edition you are eligible to get reliable, high-touch support from senior support engineers with expert knowledge about running OpenProject in business-critical environments.

Our support engineers are highly-trained to diagnose and resolve  issues in your environment. We find solutions for the most complex technical challenges you might be faced with.

- Guaranteed availability and resolution time based on SLA
- Priority development and escalation
- Dedicated senior support team
- Consulting and training for proactive issue prevention (there may be extra fees applicable)

## How to receive support

Please write us an email to support@openproject.com to get help with your OpenProject Enterprise on-premises edition. Include a detailed description as well as screen-shots, where necessary.

## Support ticket (only for Premier Support and Corporate Support)

You can create a support ticket on our community platform. Please contact us for details. You first need to register on the OpenProject Community edition to create a support ticket.

## Contact us

If you have more questions, please [contact us](https://www.openproject.org/contact-us/).

## Resources for Community Edition users

As the Community Edition does not include support please use the [forums](https://community.openproject.com/projects/openproject/forums) to get help from other users. There are also some videos on the [OpenProject YouTube channel](https://www.youtube.com/c/OpenProjectCommunity) that might be helpful.