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78 lines
4.1 KiB
78 lines
4.1 KiB
---
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sidebar_navigation:
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title: Manage subscription
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priority: 970
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description: Manage and change all subscription-related topics of your Enterprise cloud.
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robots: index, follow
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keywords: subscription, address, payment method, invoices
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---
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# Manage your OpenProject Enterprise cloud subscription
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If you want to make changes to your subscription (Up- or downgrade, cancel, change your address or payment method), navigate to -> *Administration* -> *Billing* within your system's Administration.
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Click the green **Manage button**.
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In the overlay window, you can choose between several topics:
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- dfd[Upgrade, downgrade or cancel](#update-existing-subscriptions)
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- Edit Account information
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- Edit Billing Addresses
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- Edit or add payment methods
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- [View billing history and download invoices](../invoices-and-billing-history)
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## Update existing subscriptions
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If you want to up- or downgrade the amount of users of an existing subscription, click on the subscription listed at the top.
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Here you can either **Edit or Cancel the existing subscription**.
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### Upgrade or downgrade subscription
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You can **upgrade an existing subscription** at any time. Open the [Manage subscription menu](#manage-your-subscription). Additional users will be billed on a prorated basis, this means you will only pay the amount of additional users until the end of the current subscription period.
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You can **downgrade a subscription** to the end of a current subscription period. This means the downgrade becomes active with the next payment term.
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Click the **Edit Subscription** link.
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You can choose the new amount of users. Your next payment will be displayed below.
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Click the blue **Update your subscription now button** to save the changes.
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### Cancel subscription
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To cancel your subscription, open the [Manage subscription](#manage-your-openproject-cloud-subscription) form and click to [update the subscription](#update-existing-subscriptions) you want to cancel.
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Click on the **Cancel Subscription link** if you want to terminate your OpenProject Enterprise cloud edition subscription.
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<div class="alert alert-info" role="alert">
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**Note**: After cancellation you will receive an email confirmation. Your subscription will be terminated at the end of the current subscription period. After cancellation your data will be kept for a certain period of time in case of reactivation of a subscription.
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</div>
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## Frequently asked questions (FAQ)
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### How can I increase the number of users in the OpenProject Enterprise cloud edition?
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Please note that the minimum number of users is 5. You can then increase the number of users in steps of 5. Just write an email to sales@openproject.com.
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### Is it possible to change the number of users in the OpenProject Enterprise cloud edition?
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You can always increase the number of users. The number of users can be increased in steps of 5 (e.g. you could start with 5 users and then increase the number of users to 10 users). You can purchase the Enterprise on-premises edition from [here](https://www.openproject.org/enterprise-edition/). Simply click on the button "Book now" and follow the steps. A reduction in the number of users would take effect after the current service period.
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### Do you have OpenProject guest accounts?
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Currently, all users working in the OpenProject Enterprise editions need a license in order to access OpenProject. Regarding payments we only count the active (not blocked) users.
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### Can I run OpenProject as a single user?
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Our minimum plan for the Enterprise cloud edition and Enterprise on-premises edition is five users. Our pricing scheme covers three subscription options: Community ($0), Enterprise cloud (€4.95/member/month or approximately $5.60/member/month), and Enterprise on-premises (€5.95/member/month or approximately $6.73/member/month). We recommend to start the [Community version](https://www.openproject.org/download-and-installation/) free of charge if the 5 user minimum is an issue.
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