Changes to Cloud Edition guide

pull/7967/head
birthe 5 years ago
parent 0cbe909637
commit 6e39c2fd74
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      help/cloud-edition-guide/README.md
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@ -10,6 +10,8 @@ keywords: Cloud Edition
Welcome to the OpenProject **Cloud edition guide**.
![image-20200113133750107](image-20200113133750107.png)
<div class="alert alert-info" role="alert">
**Note**: This guide only describes the cloud management part of OpenProject. The feature descriptions are included at the respective parts in the OpenProject [user guide](../user-guide/#readme).
</div>
@ -28,4 +30,8 @@ Welcome to the OpenProject **Cloud edition guide**.
| | |
| | |
The OpenProject Cloud Edition contains all OpenProject Community features plus the additional OpenProject premium features, as well as professional support.
For the Cloud Edition the OpenProject experts will take care of the installation as well as maintenance of your OpenProject installation, so you will be able to concentrate on your core business. We will perform regular backups of your Cloud Edition. You will have the latest OpenProject release installed. Hence, you do not have to take care of updates or installation of security patches yourself.
You will get a detailed feature comparison [here](https://www.openproject.org/pricing/#features).

@ -1,7 +1,7 @@
---
sidebar_navigation:
title: Create OpenProject Cloud Edition trial installation
priority: 998S
title: Create trial installation
priority: 998
description: Create a free OpenProject Cloud Edition trial installation.
robots: index, follow
keywords: trial installation
@ -13,12 +13,6 @@ You can easily set up a **14 days free trial** for the OpenProject Cloud Edition
Here you can test all OpenProject functionalities thoroughly. After 14 days the trial will expire automatically, there is no further action nor cancellation required from your side. So, you have all freedom to test OpenProject unconcernedly.
| Popular Topics | Description |
| ------------------------------------------------------ | :----------------------------------------------------------- |
| [Create a free trial](#start-a-new-trial-installation) | Learn more how to create a free trial for the cloud instance. |
| | |
## Start a new trial installation
To create a new OpenProject trial either go to the [OpenProject website](https://www.openproject.org/) or open the [start trial page](https://start.openproject.com).

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@ -1,10 +1,10 @@
---
sidebar_navigation:
title: Manage subscription
title: Invoices and billing history
priority:
description: View the invoices and payment history.
robots: index, follow
keywords: manage subscription
keywords: invoices, payment history
---
# Invoices for the OpenProject Cloud Edition
@ -22,61 +22,22 @@ For invoices via bank transfer, the money needs to be paid via bank transfer to
![invoice](image-20200110105613725.png)
## Manage your subscription
## Payment history and download invoices
If you want to make changes to your subscription, navigate to -> *Administration* -> *Billing* within your system's Administration.
If you want to see the billing history or download older invoices of your Cloud Edition, navigate to -> *Administration* -> *Billing* within your system's Administration.
Click the green **Manage button**.
Click the green **Manage button** at the top right.
![Cloud-manage](Cloud-manage.png)
You can choose between several topics:
In the overlay window, click on the link **Billing History**.
(1) Update or cancel existing subscriptions
![Cloud-billing-history](Cloud-billing-history.png)
(2) Edit Account information
Here, you will get an overview about all your past payments for the Cloud Edition.
(3) Edit Billing Addresses
With the **Download link** you can download the inovices.
(4) Edit or add payment methods
The **Load more link** will open more positions on the list.
(5) View billing history
![manage-subscription](image-20200110110903662.png)
### Update existing subscriptions
If you want to up- or downgrade the amount of users of an existing subscription, click on the subscription listed at the top.
![Cloud-edit-subscription](Cloud-edit-subscription.png)
Here you can either **Edit or Cancel the existing subscription**.
### Upgrade or downgrade subscription
You can upgrade an existing subscription at any time. Open the [Manage subscription menu](#manage-your-subscription). Additional users will be billed on a prorated basis, this means you will only pay the amount of additional users until the end of the current subscription period.
You can downgrade a subscription to the end of a current subscription period. This means the downgrade becomes active with the next payment term.
Click the **Edit Subscription** link.
![Cloud-edit-subscription-link](Cloud-edit-subscription-link.png)
You can choose the new amount of users. Your next payment will be displayed below.
Click the blue **Update your subscription now button** to save the changes.
![Cloud-upgrade](Cloud-upgrade.png)
### Cancel subscription
To cancel your subscription,
### View billing history to download invoices
If you need to **view your payment history or want to download your invoices**,
![Billing history overview](image-20200113135853806.png)

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@ -0,0 +1,63 @@
---
sidebar_navigation:
title: Manage subscription
priority:
description: View the invoices and payment history.
robots: index, follow
keywords: manage subscription
---
# Manage your OpenProject Cloud subscription
If you want to make changes to your subscription (Up- or downgrade, cancel), navigate to -> *Administration* -> *Billing* within your system's Administration.
Click the green **Manage button**.
![Cloud-manage](Cloud-manage.png)
In the overlay window, you can choose between several topics:
| Popular Topics | Description |
| ------------------------------------------------------------ | :----------------------------------------------------- |
| [Upgrade, downgrade or cancel](#update-existing-subscriptions) | How to upgrade, downgrade or cancel a subscription? |
| Edit Account information | |
| Edit Billing Addresses | |
| Edit or add payment methods | |
| Edit or add payment methods | |
| [View billing history and dowload invoices](./invoices-and-billing-history) | How to view the billing history and download invoices? |
## Update existing subscriptions
If you want to up- or downgrade the amount of users of an existing subscription, click on the subscription listed at the top.
![Cloud-edit-subscription](Cloud-edit-subscription.png)
Here you can either **Edit or Cancel the existing subscription**.
### Upgrade or downgrade subscription
You can **upgrade an existing subscription** at any time. Open the [Manage subscription menu](#manage-your-subscription). Additional users will be billed on a prorated basis, this means you will only pay the amount of additional users until the end of the current subscription period.
You can **downgrade a subscription** to the end of a current subscription period. This means the downgrade becomes active with the next payment term.
Click the **Edit Subscription** link.
![Cloud-edit-subscription-link](Cloud-edit-subscription-link.png)
You can choose the new amount of users. Your next payment will be displayed below.
Click the blue **Update your subscription now button** to save the changes.
![Cloud-upgrade](Cloud-upgrade.png)
### Cancel subscription
To cancel your subscription, open the [Manage subscription](#manage-your-openproject-cloud-subscription) form and click to [update the subscription](#update-existing-subscriptions) you want to cancel.
Click on the **Cancel Subscription link** if you want to terminate your OpenProject Cloud Edition subscription.
![Cloud-cancel-subscription](Cloud-cancel-subscription.png)
<div class="alert alert-info" role="alert">
**Note**: After cancellation you will receive an email confirmation. Your subscription will be terminated at the end of the current subscription period. After cancellation your data will be kept for a certain period of time in case of reactivation of a subscription.
</div>

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